LuckyAcePoker (pacific) problems after update

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LuckyAcePoker (pacific) problems after update

Postby Minutracker » Thu Feb 02, 2012 10:16 pm

20 seat 4handed nitro tournaments $11 doesn't show winnings if tournament went to heads-up. 3rd place and winnings show correctly, but heads-up ($60 for 2nd place and $100 for win) show as -$11.00 loss and as completely different tournament type in General Tab. Not as $10.00 MTT (4max) Super-Turbo as it should, but as $10.00 N/A. At tournament tab they count as losses.
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Re: LuckyAcePoker (pacific) problems after update

Postby WhiteRider » Fri Feb 03, 2012 6:09 am

Please attach an example hand history and summary file for one of these tournaments which doesn't import correctly to a Support Ticket so that we can investigate. Thanks.
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Re: LuckyAcePoker (pacific) problems after update

Postby Minutracker » Fri Feb 03, 2012 2:20 pm

Did you support-guys do some magic or what just happened, I don't know ... I played some more tournaments, same format, same stakes. Pressed refresh button in general tab and all N/A Type tournaments changed to correct format and stakes. Even last night results ... And results match to the penny. In tournament tab all results and sessions times are correct too. Everything seems to work again perfectly.
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Re: LuckyAcePoker (pacific) problems after update

Postby kraada » Fri Feb 03, 2012 3:07 pm

Asking us any question results in magical problem fixing, didn't you know that?

More seriously, I'm not sure what happened - but I'm glad it's working now!
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Re: LuckyAcePoker (pacific) problems after update

Postby Minutracker » Fri Feb 03, 2012 3:22 pm

Ok, next time if something like this happens, I just ask you again and then wait some hours for magic to happen :D
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Re: LuckyAcePoker (pacific) problems after update

Postby kraada » Fri Feb 03, 2012 4:14 pm

Sounds like a plan :ugeek:
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