Lost HUD configurations after upgrade

[PTQ's]

Hi,

I tried to update to v3.11.11beta as everytime I opened my earlier version of PT3 I received a message saying a newer version was available. When I downloaded the new vwersion, instead of it just updating my previous version I had to re-enter my product code. I did this, but now all my settings seem to have disappeared (HUD configerations that I made, Omaha and table tracker tabs now showing, etc).

It seems to me that I now have a fresh install. Why didn't the program just update rather than installing a new version? Did I do something wrong, and is there anyway to reverse this?

Also, I noticed when I go Start > All Programs > PockerTracker3 it shows 2 versions i.e. PokerTracker3 & PokerTracker3 (logging enabled). I selected the "logging enabled" one. Why are there 2 versions and what's the difference between them?

Thanks for any help.

[WhiteRider]

Both launch options run the same application - the "logging enabled" one starts it with logging to help us track down problems.

Updating PT3 shouldn't change any of your settings - you didn't uninstall first, did you?
Do you have a Backup of your PT3 settings?
Do you see any files with "customized" in the names in the PokerTracker 3\Data folder?

[PTQ's]

Both launch options run the same application - the "logging enabled" one starts it with logging to help us track down problems.

Updating PT3 shouldn't change any of your settings - you didn't uninstall first, did you?
Do you have a Backup of your PT3 settings?
Do you see any files with "customized" in the names in the PokerTracker 3\Data folder?

No, I didn't uninstall anything before I updated. I just clicked on the link in the pop-up box that informed me that a newer version of PT3 was available and then selected v3.11.11 beta. I thought it was strange that it asked me for my product code again, as it never when I updated previously.

My hand history seems ok and also my preferences such as "move processed files to:" still shows the location I originally set up. As far as I can see it's just the HUD settings have gone. Oh, and I had to readjust the colour backgrounds in settings (green/red for win/lose sessions).

In PokerTracker 3 > Data folder, I can see a file named "ReportsCustomized.pt3" If I double-click on it, I get a Windows box saying Windows can't open this file.

It's no big deal, I can re-configure the HUD, but how come I had to input my product code again. I don't really want to go through this everytime I update. I just can't see what I did wrong.

Thanks for your time WhiteRider.

[kraada]

It sounds like the upgrade installed in a different location from where you installed PT3 previously. Did you previously specifically install PT3 to a specific folder on another drive?

[PTQ's]

Kraada, by george I think you've cracked it!!
I have my HDD partitioned as C: and D: My original PT3 was downloaded to C: and I had my processed files set up to save in D:

When I updated, I set the program to save in D:, so I ended up with 2 versions of PT3, one on C: and one on D:

I have now DL'd v3.11.11 beta again and let it save to C: this worked perfectly and I now have my HUD config's back.

One question though, how do I now safely delete the extra copy of PT3 that I have in D: ? At the moment I have all the same named files and folders in C: > Program Files (x86) > PokerTracker 3 and D: > Program Files (x86) > PokerTracker 3 except that in D: I also have a 380KB zipped folder called PokerTracker 3 Backup.

Can I just click on the uninstall icon in D: and then safely uninstall, or will something go horribly wrong :( ? What will happen to the backup folder and processed files folders, will they disappear too?

Thanks very much for your help.

[kraada]

Check to see if there are any processed hands in the Processed Files subfolder on the D: drive version of PT3. If there are, copy them over to your C: drive version - then you can just delete the folder without worrying. Your database itself is stored elsewhere and as you say all of your configurations are properly set now that you installed to the correct location.

[PTQ's]

Check to see if there are any processed hands in the Processed Files subfolder on the D: drive version of PT3. If there are, copy them over to your C: drive version - then you can just delete the folder without worrying. Your database itself is stored elsewhere and as you say all of your configurations are properly set now that you installed to the correct location.

Most of my hands (since I made D: my default save location) are in the Processed Files subfolder on the D: drive. Ideally I want them to stay there as I have my 1TB HDD partitioned as 100/900 (C:/D:) so there's not a lot of room in C: and D: is practically empty.

Can you think of any way I can achieve this?

BTW, what's the difference between my hand history and processed files and do I need to keep both?

Sorry for the dumb questions :oops:

[kraada]

The hand history directory is where the poker site (e.g. PokerStars) saves the hands. The processed folder is where PT3 moves the hands when it's finished importing them. You can set it to wherever you'd like on the Auto Import -> Preferences tab - just make sure it's not somewhere PT imports from. You can zip up and backup the files however you'd like but we do recommend that you keep them backed up somewhere just in case you ever need to reimport them.

[PTQ's]

OK, I'll have a think, but I may end up doing a new install. Things are getting a bit messed up.

Thanks a lot for your time and advice.