TableTracker not working

[mactracker]

Hi,

I'm trying to use my 25 free TT searches in order to figure out if I would subscribe to it. Unfortunately it doesn’t work at all. I always get the message there were no tables found matching my criteria. I wasted several searches already. As I type I searched Merge and it seems to be working. But I only play on Pokerstars and that’s not working. I even installed the latest beta but still nothing. So what's the problem here?

[WhiteRider]

Thanks for bringing this to our attention - I suspect that a recent PokerStars update has stopped TableTracker working. I will make sure that the person in charge is made aware of this so that we can get it fixed as soon as possible.

[mactracker]

Please post in this thread when it’s working again. As I said I can't afford to waste my free searches. Also how often does this happen with PS and how long on avg does it take to fix it?

[kraada]

It happens every now and again but we do our best to have fixes available as soon as possible. The amount of time needed for a fix does vary but is generally less than a day or two. We also will always gladly extend your TableTracker subscription for the length of any downtime if you send us a support ticket once the service comes back up.

[kks-spirit]

Hi @ all

i've the same problem. Table tracker does not find any tables for my criteria ( pokertracker runs normally)

Im also playing at pokerstars.

What can be the problem? thx for helping me :-)

Greez KKS

[kraada]

We are aware of issues relating to PokerStars's latest update - as soon as we have fixed it we will post here and your searches should begin working. As stated previously, once a fix is available, if you send us a support ticket, we will gladly extend your subscription for the length of the downtime.

[mactracker]

How will Pokerstars banning PTR affect Tabletracker?

[kks-spirit]

Hi and thx for your answer

what does this mean? pokerstars doesn't allow table tracker??

Greez KKS

[WhiteRider]

To clarify - PTR is NOT PokerTracker.

PokerTracker, and all of its functionality, is allowed at all sites which we support, including PokerStars.
TableTracker does not break any terms as all it does is retrieve a list of active tables and display stats from your own database, all of which is allowed by PokerStars.

[kks-spirit]

Hi

Now Table Tracker is working :-)

But i can't open the tables from table tracker. What can be the problem?

Thx guys