Unable to play videos.

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

Moderator: Moderators

Unable to play videos.

Postby Spikey2k » Mon Apr 23, 2012 2:43 pm

Hi,

I am unable to play any of the videos within PT4, when I try I get this message "PokerTracker 4 videos require the Adobe Flash Player to be installed on your computer."
I already had flash player when I first tried, but I have also tried uninstalling flash player several times to get it to work, but no such luck.
Spikey2k
 
Posts: 3
Joined: Sun Apr 22, 2012 2:29 pm

Re: Unable to play videos.

Postby kraada » Mon Apr 23, 2012 3:52 pm

What version of Flash do you have installed on your machine at this point?
kraada
Moderator
 
Posts: 54430
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Unable to play videos.

Postby Spikey2k » Mon Apr 23, 2012 3:57 pm

Version 11.2
Spikey2k
 
Posts: 3
Joined: Sun Apr 22, 2012 2:29 pm

Re: Unable to play videos.

Postby Spikey2k » Mon Apr 23, 2012 5:22 pm

Hey again,

I got it to work, the newest version of Adobe Flash Player is 11.2.202.233, but I could not get it to work with that, so I downloaded an earlier version 11.2.202.228 and now it works perfectly.
Spikey2k
 
Posts: 3
Joined: Sun Apr 22, 2012 2:29 pm

Re: Unable to play videos.

Postby kraada » Mon Apr 23, 2012 6:07 pm

Thanks for following up, I'll make sure the appropriate people see this information.
kraada
Moderator
 
Posts: 54430
Joined: Wed Mar 05, 2008 2:32 am
Location: NY


Return to Technical Support / Bug Reports [Read Only]

Who is online

Users browsing this forum: No registered users and 17 guests