HUD dont show stats on specific player

[immortar]

I played a lot of hands with player nickname - ¡No Pasarán! in ZOOM poker
but each time when i play on same table with him, HUD dosent shoq me stats on this player, it is shown for everyone else exept this one.
i think that its connected with this strange signs in his nickname, how it can be fixed?

[kraada]

Please attach a hand history file with this user in it to a support ticket and we will look into what can be done to fix things so that the characters in his screen name no longer present a problem.