I have to contact support

[dimuz14]

Today i updated pokertracker 3 to version 3.13.9 on mountain lion but it stop working after a while and comes this" Unable to begin feeder import process. Reason: Unsupported database type: PokerTracker 3 Database ()" and said that i have to contact the support! what should i do!?

[kraada]

In PT3 click Database --> Database Management --> New and try to create a new database. Can it create successfully?

[dimuz14]

yep it created but still don't work

[WhiteRider]

Did you set the new database to be Active before you started importing?

[dimuz14]

Well. I did sometimes it works sometimes not! sometimes when Ipaly 4 table the HUD appears in just 2 of them, now appears a pop-up where is written" the HUd was unable to connect to configured databases! please check your settings"

[WhiteRider]

That sounds like something is interfering with the PostgreSQL service, but please report your problem so that we can check your log files and see what is going on, and work with you to get it fixed.

[dimuz14]

please, hel me! i'm not very good in using computer an in English[ img ]

[WhiteRider]

If you create a new database does that work?
That message suggests that the database you're using isn't valid.

If you open a Support Ticket with a link to this thread one of our support technicians will work with you to get this working.