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PT3 is not loading...

PostPosted: Tue Feb 05, 2008 8:46 am
by haagone
I have a new dualcore 2GB computer. When a launch the application i get the first splash screen but then nothing happens, i have no virus or firewall on this computer.

Sometimes it helps to boot the computer but not allways, do you have any idea whats causing this problem.

I dont now when but sometimes the program starts ok, strange :(

Re: PT3 is not loading...

PostPosted: Tue Feb 05, 2008 9:12 am
by Josh
Next time it happens, attach the PokerTracker.log file to a support ticket.

Re: PT3 is not loading...

PostPosted: Tue Feb 05, 2008 9:52 am
by haagone
Everything is ok in the log until:

2008/02/05 14:49:32.675: [00948900][PostgresConnection] Connecting to database: PT3 Beta DB1

and nothing more happens, so no contact with the database for some reason...

Re: PT3 is not loading...

PostPosted: Tue Feb 05, 2008 10:19 am
by Josh
Something is preventing PT3 from connecting to the database server. Did you let PT3 install PostgreSQL for you? If so, did you change any of the default settings?

Re: PT3 is not loading...

PostPosted: Wed Feb 06, 2008 10:20 am
by haagone
I uninstalled PT3 and PostgreSQL and reinstalled it, it started up ok and i imported hands whitout problems. But when i start PT3 today same problem again, cannot reach the database :cry: i have not change any settings, where is the databse stored on the disk, cant find it?

Re: PT3 is not loading...

PostPosted: Wed Feb 06, 2008 11:54 am
by Josh
Go to Start -> Programs -> PostgreSQL 8.x -> Start service

Once that completes, try starting PT3 again.