PokerTracker

Poker Tracker has always worked for me when playing tournaments although i've never played cash on pokerstars.

Today however, I loaded up pokerstars and it said it needed an update and so I updated and headed into a cash game, remembered I had pokertracker and turned it on. When importing any hand i got the following error:

Code: Select all

2008/09/02 19:33:00: Auto-Import beginning
2008/09/02 19:33:00: PokerStars: Starting auto-import.
2008/09/02 19:33:00: PokerStars: Found 2 files to monitor.
2008/09/02 19:33:00: PokerStars: Loading hand history file: F:\PokerStars\HandHistory\Purevital\HH20080902 Alexandra fast, no all-in - $0.10-$0.25 - No Limit Hold'em.txt
2008/09/02 19:33:00: PokerStars: Loading hand history file: F:\PokerStars\HandHistory\Purevital\HH20080902 Elpis IV no all-in - $0.10-$0.25 - No Limit Hold'em.txt
2008/09/02 19:33:00: PokerStars: Error: Invalid hand history line: PokerStars Game #20094289979:  Hold'em No Limit ($0.10/$0.25) - 2008/09/02 14:29:17 ET
2008/09/02 19:33:00: PokerStars: Error: Invalid hand history line: PokerStars Game #20094293699:  Hold'em No Limit ($0.10/$0.25) - 2008/09/02 14:29:26 ET
2008/09/02 19:33:00: PokerStars: Error: Invalid hand history line: PokerStars Game #20094316099:  Hold'em No Limit ($0.10/$0.25) - 2008/09/02 14:30:22 ET
2008/09/02 19:33:00: PokerStars: Error: Invalid hand history line: PokerStars Game #20094340382:  Hold'em No Limit ($0.10/$0.25) - 2008/09/02 14:31:25 ET
2008/09/02 19:33:03: PokerStars: Stopping auto-import.
2008/09/02 19:33:03: Auto-Import stopped.
2008/09/02 19:33:03:


Any idea on what the problem is?

This issue is a result of an update to the PokerStars software today that changed the hand history file format. We are currently working on a patch to import these hand history files ASAP. If you would like to help in the effort, please attach some of the offending hand history files to a support ticket and make sure that the file names are < 20 characters long and the file sizes are < 6M each. We would appreciate the help.

Submitted handhistories to help.

If you are using PT2, check the PT2 forums as I understand a patch is already out.
If you're using PT3, get Beta 17.

What does get Beta 17 mean?? Where and how do I do this? thanks

If you are using PT3, you need to get the latest version, which is Beta 17.
See this link for instructions:
Download and install PT3.