pahud stopped finding tables on absolute

Experiencing technical difficulties? Think you've found a problem with PokerAce Hud? Report it here.

Moderator: Moderators

pahud stopped finding tables on absolute

Postby pg1111 » Sun Oct 26, 2008 1:04 am

Hi!
Everything was working fine and then pahud just stopped finding absolute tables.Stars works fine.
Please help!!
pg1111
 
Posts: 13
Joined: Sun Oct 26, 2008 12:55 am

Re: pahud stopped finding tables on absolute

Postby WhiteRider » Sun Oct 26, 2008 4:37 am

Did you change any config?
Did Absolute update their software?
Are hands still importing OK into PT2?

Please enable logging, reproduce the problem on a single table and play 30+ hands, and attach the PAHud.log file to this ticket so that we can review your configurations and troubleshoot the issue.
Tutorial: How to Create a Log File

Make sure to link back to this thread in the Reference field of the ticket.
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: pahud stopped finding tables on absolute

Postby Ceddd07 » Sun Oct 26, 2008 12:01 pm

Same problem here!
Yesterday it worked well and now the program can't find the tables.
I notice that before the last update the tables were always on top of my taskbar, and now the task bar is in front of the tables. Maybe it's a clue for you.

Sorry for my poor english.
Ceddd07
 
Posts: 5
Joined: Fri Apr 11, 2008 2:19 pm

Re: pahud stopped finding tables on absolute

Postby WhiteRider » Sun Oct 26, 2008 1:03 pm

So Absolute did update their software?
Sometimes updates can make the poker software 'forget' to Run As Administrator on Vista.
If you use Vista, please check that Absolute is still running as Administrator. Right click the shortcut and choose Run As Administrator.
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: pahud stopped finding tables on absolute

Postby Ceddd07 » Sun Oct 26, 2008 1:52 pm

I use XP. The program worked well after the update (Yesterday), it was still able to find the table. I stopped the computer for the night and now PokerAceHud doesn't find the tables anymore.
Ceddd07
 
Posts: 5
Joined: Fri Apr 11, 2008 2:19 pm

Re: pahud stopped finding tables on absolute

Postby WhiteRider » Sun Oct 26, 2008 2:11 pm

Is/are the hand history files still updating as you play?

Please send us a log file as suggested above.
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: pahud stopped finding tables on absolute

Postby Ceddd07 » Sun Oct 26, 2008 5:19 pm

I just send you the log file.
The hand history file is still updating as I play.
Ceddd07
 
Posts: 5
Joined: Fri Apr 11, 2008 2:19 pm

Re: pahud stopped finding tables on absolute

Postby WhiteRider » Sun Oct 26, 2008 5:36 pm

Thanks.
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: pahud stopped finding tables on absolute

Postby Ceddd07 » Mon Oct 27, 2008 2:24 pm

Sorry to bother you... Everything works fine today! You can close my ticket... Maybe it was a problem with my computer, I don't know! Yesterday PAHUD was working fine with Ultimate Bet but not with Absolute.
I tought it was a problem with the last update because pg1111 had the same problem. Sorry!
Ceddd07
 
Posts: 5
Joined: Fri Apr 11, 2008 2:19 pm

Re: pahud stopped finding tables on absolute

Postby WhiteRider » Mon Oct 27, 2008 3:38 pm

Please remind me of your ticket number?
(same for anyone else who created one, if it is no longer a problem for you too - if it IS still a problem, please let me know that too!)
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Next

Return to Technical Support

Who is online

Users browsing this forum: No registered users and 0 guests