Registration needs updating?

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Registration needs updating?

Postby Tanner1274 » Mon May 26, 2008 10:37 pm

I purchased PAH a few months ago and have had no problems using it for multi tabling but today when i opened it , it states i am only running the trial version and that my registration needs to be updated. When i re-enter my registration code it doesn't accept it and restates my registration has expired and tries to connect to the internet to update my registration, which it fails to do. Any help would be great.
Tanner1274
 
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Joined: Sat Apr 05, 2008 8:22 pm

Re: Registration needs updating?

Postby kraada » Mon May 26, 2008 10:39 pm

We have been having issues with our registration server. This situation has caused the date error you are experiencing when trying to use PAHUD. We are currently in the process of restoring functionality to everyone's PokerAce HUD registration codes. We expect this issue to be resolved within 12 to 24 hours. Once your code has been fixed, it will register again. Please continue to try opening PokerAce HUD once an hour or so to register your key with us. Once the issue has resolved, your code will work again successfully.

One documented workaround is to reset your computer's clock to May 24th while PokerAce HUD is closed, then open PokerAce HUD. Before playing, reset your clock to the current date, and PokerAce HUD should continue to work (if it ceases to function, you can keep the old date, but your hands in PokerTracker 2 may contain the wrong date). We do expect this issue to be resolved shortly, at which time you will want your date and time set correctly, but if you are intending to play a session imminently, this workaround might be useful to you.

If you have lost your key, you can get it again here: Registration Issues - Need Registration Code.

Best Regards,

Joel
PokerTracker Support
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Re: Registration needs updating?

Postby weaktight » Tue May 27, 2008 12:23 am

I'm getting this as well.
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Joined: Sun Mar 02, 2008 5:42 pm


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