PokerTracker

Like many users my Hud told me I was runnning trial version & needed to register (despite having run it for 15 months)

I emailed support for my reg code as I no longer had access to my old email address so I couldnt use the automated system.

So they sent me a reply saying they were aware of the problem and a link to the automated system.

I replied saying great but could they please send me my reg code manually as I couldnt use the automated system but my purchase had been linked to my new email

They replied again with the same link to the automated system :(

i didnt think there was any point emailing a 3rd time and hoped it was something they could correct from their side by 0900 eastern as they stated in the forum. By 1300 still nothing so I let them know in the forum. Then they wrote that if u were still experiencing problems to email using the support system. So I did the 3rd email last night. This afternoon still no reply...

So please help, am I doing something incorrectly ?

Thanks

On a sidenote I cant really complain because hud is such a great product and im lost without - i actually managed to have my worst single session of the year yesterday tilting of 7 buy-ins in frustration trying to multi-table without it :(

I tried opeing a support ticket, but have not got a respones. HUD still not working.

(Oh yeah thats what I meant - Ive opened 3 support tickets so far using the support system.)

Would it be possable to give some idication of the how long before my problem gets looked at? If its going to take more than a day or so it would be worth my while to buy a new PokerAceHud license to cover the wating perod - providing there is not a similar problme with new registrations?.

Thanks for the reply and trying to deal with my situation.

Unfortunately though the response to my last support ticket seems like all the others.

From the beginning I tried to obtain my registration code via the

"Registration Issues - Need Registration Code" window

but despite linking my purchase to my new email the automated system doesnt send me my reg code to my new email. Hence I wrote support ticket one explaining this and that I need it sent manually to my new email.

Response 1: they sent me the link to - "Registration Issues - Need Registration Code" window

Ok I already explained this didnt work in support ticket 1 so I sent support ticket 2 explaining my problem again...

Response 2: they sent me the link to - "Registration Issues - Need Registration Code" window

Now I give up, wait a day, and write support ticket 3 - no response so I write this topic explaining my situation.
An hour ago I get the response...


"The error message you experienced was related to a server crash on our end a couple of days ago. We have repaired the damage and it should function properly. Please re-insert your PokerAce HUD registration code via the Help --> About window and your copy of PAHUD should become registered again. If you have lost your code, you can request a new registration code by following the link below. Enter the email address you purchased PokerAce Hud with and a new registration code will automatically be emailed to you.

Registration Issues - Need Registration Code"

Pulling my hair out here, maybe Im missing something really simple but it seems Ive spent the last few days explaining the automated system "Registration Issues - Need Registration Code" doesnt send me my registration code and I need it sent manually somehow.

I dont know what do here.

Well I've decided it doesn't really make sense - the amount of ev I've given up not being able to use a hud these last few days + dealing with the frustration & time consumption that trying to get a registration code has caused me that if one doesnt miraculously show up in my email tomorrow I'll just buy a new one so I dont have to deal with this.

Apologies for the disgruntled tone in these last posts or if the error was on my side or if I wasnt clear in my communication.

Ive given up with the support system but thanks very much for your efforts nonetheless.

4 days in and still not working.

Is there a solution coming?

same
still doin the setting date back switch

It's June 1st, almost over a week since that problem started and still no fix
and no info about it. Am I missing something?

Have you requested another key?