Ace Hud doesn't show my stats

Experiencing technical difficulties? Think you've found a problem with PokerAce Hud? Report it here.

Moderator: Moderators

Ace Hud doesn't show my stats

Postby BigGOGI » Fri Jun 27, 2008 11:35 am

Hi!
I'm using PT2 & Ace Hud for it.
It worked perfectly till yesterday.
But at the moment is doesn't show my stats. Even pop-up stats for me doesn't open.
The feeling is like i'm not at the tables.
Problem remais at all poker sites I play: Party, Titan, Red Kings.
P.S. Tracker counts stats correctly.
Thank you.
BigGOGI
BigGOGI
 
Posts: 3
Joined: Fri Jun 27, 2008 5:27 am

Re: Ace Hud doesn't show my stats

Postby WhiteRider » Fri Jun 27, 2008 12:58 pm

Did you change any settings or filters? Did you edit your layout? Please check in the Layout Manager that 'show mine' is still checked for the stats you want.
What version of PAH are you running?
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: Ace Hud doesn't show my stats

Postby Profish2285 » Fri Jun 27, 2008 3:29 pm

Nvm.
Profish2285
 
Posts: 2
Joined: Wed Jun 25, 2008 5:04 pm

Re: Ace Hud doesn't show my stats

Postby BigGOGI » Fri Jun 27, 2008 4:35 pm

Yes. layout works fine. i can still see my opponents stats. But not mine.
And today I have discovered another thing. I've played tournament at Titan Poker. And in tourney Ace Hud showed my stats! but not in cash games that I've been playin at the same time.
I'm totally confused.

1 more thing. the day be4 my problem appeared i had series of disconnections during the game. And PT2 stopped importing hands till the end of session. But next day (after reboot) PT has restored its work.
Could it be a reason of my troubles?
BigGOGI
 
Posts: 3
Joined: Fri Jun 27, 2008 5:27 am

Re: Ace Hud doesn't show my stats

Postby WhiteRider » Sat Jun 28, 2008 3:44 am

It's possible that the problem with PT2 caused the issue with PAH, but I wouldn't think so.

On your layout, are you sure the stats are still set to "show mine"?

Enable logging, reproduce the problem, and send the PAHud.log file via the Support system so that we can review your configurations and troubleshoot the issue.
Tutorial: How to Create a Log File
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: Ace Hud doesn't show my stats

Postby BigGOGI » Sat Jun 28, 2008 3:11 pm

yes. I am sure
I have mad log file & made a ticket through support.
BigGOGI
 
Posts: 3
Joined: Fri Jun 27, 2008 5:27 am

Re: Ace Hud doesn't show my stats

Postby WhiteRider » Sat Jun 28, 2008 3:18 pm

OK, thanks, someone will get back to you when we get to your ticket.
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK


Return to Technical Support

Who is online

Users browsing this forum: No registered users and 6 guests