hud not working for 888

[monkeyinspcta]

hi i keep getting rhis message when i try play 888 poker Error: iPoker: Unable to launch auto-import for site: iPoker. Reason: iPoker auto-importer needs to be configured. the hud sometimes shows but then dosnt work it went from working to not working at all.
​im also using 888 poker not ipoker so dont know why its coming up with that error on 888 for. sometimes the hud shows on 1 player but its rare.
i had i poker downloaded but cant use it anymore so deleted it from laptop. but cant understand what its got to do with 888 poker

[Flag_Hippo]

That means you have iPoker auto import enabled with no hand history folder configured but the error isn't relevant if you are playing on 888. If you are no longing playing on iPoker you can disable the 'Get Hands From Site While Playing' option in the iPoker site configuration tab however that's not going to resolve any issue you have with 888. We have a guide for getting things setup with 888 here:

888 Configuration Guide

If you think everything is configured correctly then please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing on an 888 table for a few hands and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

[monkeyinspcta]

hi, im trying to create a support bundle but not quite sure how it works as its open folders with just information and not sure where to post em or what the relevent foldes are...

[Flag_Hippo]

You just need to create and save the support bundle file on your computer - there is no need to open it on your end. After creating the support bundle then create a Support Ticket here and there you can drag and drop the support bundle file into the attachments area or manually select it:

Guide: Attaching Files

Tutorial: Reporting A Problem