Get Hands import slow

[Archer1066]

Hi,

I played a bunch of hands without PT4 open.
Next day I open PT4 click get hands.
The import rate is something like 2-5 hands every minute.
Also noticed before sometimes import was super slow too but cant remember the exact perams of that use case.

[Flag_Hippo]

That could be a database or a configuration issue. If your database isn't that large you can try a full cache rebuild via 'Database -> Database Management'. Click your database then 'Rebuild Cache -> Full Cache Rebuild'. If that doesn't fix it then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce the import issue and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.