PT4 not importing ACR hands?

[OKCFTWVA]

Played ACR for first time in couple weeks today only ACR hands not being picked up by hand grabber. Other sites working so seems to be ACR issue. Directory seems to be configured correctly as well. HUD works on ACR tho while playing.

[Flag_Hippo]

Played ACR for first time in couple weeks today only ACR hands not being picked up by hand grabber. Other sites working so seems to be ACR issue. Directory seems to be configured correctly as well. HUD works on ACR tho while playing.

Did you update to PokerTracker v4.18? If the HUD is updating as each hand displayed then the hands are in your database however there is an issue with PokerTracker v4.18 where ACR hands are importing with an incorrect time and this can impact if hands are displayed when a report is based on a specific time period such as the 'Play Poker' section however the hands will be visible in 'View Stats'. If you open a Support Ticket we can notify you when a fix is available and in the meantime you can revert to PokerTracker v4.17.15 here (unless you have also updated PostgreSQL beyond v12) where new hands will import with the correct time again. Unfortunately this will not fix hands that have already been imported - they will need to be purged from the database and reimported.