PT4 not auto importing hands while playing (HUD not showing)

[TurtleMonkey]

I play on Pokerstars

I have checked hand history and tournament directories, they are in english and they match with the ones in PT4 settings.

The client is in english and the emails I get are set to english.

My preferred seat is auto centered and it is set to auto center in PT4

but still hands do not auto import while playing and they don't even show up when I refresh. Only when I go through the setup assistant again does it import hands.

Both PT4 and Pokerstars are running as admin but still HUD and hand history are not showing.

[Flag_Hippo]

In 'Configure -> Sites & Import Options -> Site Configuration -> PokerStars' make sure the 'Get Hands From Site While Playing' option is enabled otherwise the hands will not auto-import. If that's not the problem please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing for a few minutes with 'Play Poker -> Get Hands While Playing' active and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket.