App HUD importing some hands but not all

[Chamie]

Hi Im playing on PPPoker with converter but my HUD is only importing some of my hands rather than all. I cant remember having an issue like this before, whats going on ?

[Flag_Hippo]

So we can see what's going on here please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you:

Tutorial: Reporting A Problem

[Chamie]

So we can see what's going on here please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you:

Tutorial: Reporting A Problem

Sure I can do that but I was guessing that there usually is some sort of basic thing going on when this is happening?

[Flag_Hippo]

Unfortunately it's not that basic and I cannot diagnose what specifically is causing that from your post. You could have a database issue, a configuration issue or a problem with your PPPPoker converter. If you don't have a large database then you are welcome to try the following. Go to 'Database -> Database Management'. Click the 'Housekeeping' button and run the following in this order:

1. Tune PostgreSQL (this only needs to be completed once ever. If this step fails, you can safely skip to step #2)
2. Reindex
3. Cluster
4. Vacuum/Analyze

After the housekeeping is complete rebuild the database cache via 'Rebuild Cache -> Full Cache Rebuild'. If that doesn't resolve the problem turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket:

Tutorial: Reporting A Problem

[Chamie]

Unfortunately it's not that basic and I cannot diagnose what specifically is causing that from your post. You could have a database issue, a configuration issue or a problem with your PPPPoker converter. If you don't have a large database then you are welcome to try the following. Go to 'Database -> Database Management'. Click the 'Housekeeping' button and run the following in this order:

1. Tune PostgreSQL (this only needs to be completed once ever. If this step fails, you can safely skip to step #2)
2. Reindex
3. Cluster
4. Vacuum/Analyze

After the housekeeping is complete rebuild the database cache via 'Rebuild Cache -> Full Cache Rebuild'. If that doesn't resolve the problem turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket:

Tutorial: Reporting A Problem

yeah did some housekeeping but will make sure to make it in that exact order, anyway ticket was created with logs yesterday, still waiting.