PokerTracker

Hi,

Party and its skins (PMU,Bwin) have just launched "Jaqkpot SNGs" (their version of Spin & Go) in France, and it does not seem to be supported by PT4.

They are detected as cash game instead of tournaments, and no HUD is working (even cash game ones).

Could you add support as soon as possible (I can send a screenshot and hand history files) ?

Thanks.

Please send us a screenshot and hand history files via our support system and we'll look into this. If you post your ticket number here, I'll escalate your ticket appropriately.

Done, Ticket #204194.

Thanks.

Thanks - we'll make sure this information gets to the development team ASAP.

I've just submitted ticket #204531 with .com SnG Hero HH files and payout info.

Thanks - the development team are working on adding support for these new tournaments and I will make sure that they see your information ASAP.

Hi,

After the new version of PT4, for me, JAQKPOT on partypoker.fr (PMU), the tables are detected as tournament now but no hud is working for me.

Can you help me ?

Thanks.

Do you have party installed in English?

kraada wrote:Do you have party installed in English?

Yes, and the huds works for others format.
For you, it works for Jaqkpot ?

Please enable logging (Configure > Options) and restart PT4. Play one of these tournaments and take a screenshot of the table and attach it to a Support Ticket along with the hand history file for the tournament and the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu).

Tutorial: Reporting a problem