Can you please report this to us in a
Support Ticket with your support bundle attached:
Tutorial: Reporting A ProblemAlso
zip/compress the following folder and attach that as well:
C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\DataYou can access this location by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window.
Finally if you are currently using PokerTracker v4.17.4 then please
revert to PokerTracker v4.17.3 and let us know in your ticket if that fixes it or not.