bug on report

Discuss how to create custom stats, reports and HUD profiles and share your creations.

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

bug on report

Postby jahember » Wed Dec 23, 2020 7:11 pm

i think there is a bug :
poker stars hyper turbo satelite 6 player ||| game over 4$ |||the report dont show from 4-5-6 place
need a screenshot of something ??? lmk
jahember
 
Posts: 14
Joined: Thu May 16, 2013 8:22 am

Re: bug on report

Postby Flag_Hippo » Thu Dec 24, 2020 4:10 am

Can you please explain this problem in some more detail please with a screenshot either here or privately in a Support Ticket.
Flag_Hippo
Moderator
 
Posts: 17104
Joined: Tue Jan 31, 2012 7:50 am

Re: bug on report

Postby jahember » Thu Dec 24, 2020 12:10 pm

normaly with got something like this ( where it show all pos finish . 1-2-3-4-5-6)
pt1.png
(113.12 KiB) Downloaded 700 times


and now in certin stake is fine but in some it dosent show all pos finish ( 1-2-3)
pt2.png
(121.06 KiB) Downloaded 709 times
jahember
 
Posts: 14
Joined: Thu May 16, 2013 8:22 am

Re: bug on report

Postby Flag_Hippo » Fri Dec 25, 2020 8:28 am

Can you please select 'File --> Open User Data Folder' in the main PokerTracker 4 window. Go into the 'Processed' folder and zip/compress the original hand histories from that day:

Guide: Processed Files

When that's done please send that file to us in a Support Ticket with your screenshots. Thank you.
Flag_Hippo
Moderator
 
Posts: 17104
Joined: Tue Jan 31, 2012 7:50 am


Return to Custom Stats, Reports and HUD Profiles

Who is online

Users browsing this forum: No registered users and 0 guests